Privacy

Flexible Benefit Administrators, Inc. has taken the necessary steps to ensure compliancy of your Protected Health Information (PHI) under the Health Information Portability and Accountability Act (HIPAA). In doing so, we have established strict policies and procedures for maintaining, sending and receiving your confidential information.

  • We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us. We do not disclose any non-public personal information about our customers or former customers to anyone, except in strict adherence as permitted by law.
  • We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business.
  • All employees are thoroughly trained on the HIPAA regulation and on our company compliance policies and procedures. Each employee is required to attend HIPAA training at least once annually or sooner if there are updates to the regulation or company policies / procedures.
  • We will not reveal customer information to any external organization unless we have previously informed the customer in disclosure or agreements, have been authorized by the customer, or are required by law.
  • We will always maintain control over the confidentiality of our customer information by use of physical, electronic, and procedural safeguards that comply with federal standards to guard your non-public personal information. We will not record personal or sensitive information when you visit our Web site unless you enter the information voluntarily.
    • We will not use or share — internally or externally personally identifiable medical information for any purpose other than the administration of a customer's account or claim, or as disclosed to the customer when the information is collected, or to which the customer consents.
    • We have established procedures to ensure that your information is accurate, current and complete.

Flexible Benefit Administrators, Inc. takes the security of your Protected Health Information (PHI) seriously. We use physical, electronic and operational safeguards to reduce the risk of unauthorized access to your Protected Health Information (PHI). If you use company web applications, you will select a user ID and password. We strongly recommend that you never divulge these to anyone. Communications with secure areas of our web sites are encrypted.

The policies and procedures described in this Privacy Notice are subject to change, but we will notify you of any significant changes.

If you have any questions about this notice or our privacy practices, please contact us via phone at (800) 437-3539.